How can we help?

Browse our FAQ or send us a message. We typically respond within 24 hours.

Contact Us

Have a question, bug report, or feature request? Let us know. You can also email us directly at hello@cortexfreelancer.com.

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Frequently Asked Questions

What is Cortex Freelancer?

Cortex Freelancer is an AI-powered platform that helps freelancers manage their business — from profile optimization and job matching to invoicing, proposals, and payment fee optimization.

Is there a free plan?

Yes! Our Free Kit includes one profile analysis, fee calculator, rate calculator, contract reviewer, scope analyzer, and ad generator. Upgrade to Pro ($29/mo) for unlimited access and premium tools.

How do I cancel my subscription?

You can cancel anytime from your account settings or by contacting us. Your Pro access continues until the end of the billing period. We also offer a 14-day money-back guarantee.

Which payment methods do you accept?

We accept all major credit and debit cards through Stripe. We also recommend Cenoa for freelancer payments — it has the lowest fees globally.

Is my data secure?

Absolutely. We use Firebase Authentication, HTTPS encryption, and follow GDPR best practices. We never sell your data. See our Privacy Policy for details.

How accurate is the profile analysis?

Our AI analyzes your profile against market benchmarks and hundreds of similar freelancers. While results are estimates, they provide actionable insights to improve your positioning and rates.

Can I use Cortex without an Upwork profile?

Yes! You can use the manual form to enter your skill, country, rate, and experience. All tools (fee calculator, contract reviewer, etc.) work without an Upwork URL.

Help Center

Getting Started Tools Guide Billing & Subscription FAQ