Refund Policy

Last updated: March 21, 2026

Our Promise

We want you to be completely satisfied with Cortex Freelancer Pro. If for any reason you're not happy with your purchase, we offer a straightforward refund policy.

Eligibility

• Refund requests must be made within 7 days of your initial subscription purchase.
• The 7-day window starts from the date of your first payment, not from when you created your account.
• This policy applies to both monthly ($29/mo) and annual ($249/yr) subscriptions.
• Only the first payment is eligible for a refund. Subsequent renewal charges are not refundable, but you can cancel anytime to prevent future charges.

How to Request a Refund

1. Email us at hello@cortexfreelancer.com with the subject line "Refund Request".
2. Include the email address you used to subscribe.
3. That's it — no lengthy forms, no hoops to jump through.

Processing Time

• We process refund requests within 1-2 business days of receiving your email.
• Once processed, the refund will appear on your statement within 5-10 business days, depending on your bank or card issuer.
• Refunds are issued to the original payment method used at checkout.

What Happens to Your Pro Access

• Once a refund is processed, your account will be immediately downgraded to the Free plan.
• You will lose access to Pro features including unlimited analyses, PDF exports, the AI proposal writer, and premium templates.
• Any data you created (invoices, proposals, analyses) will remain accessible in read-only mode.
• You can re-subscribe to Pro at any time from the pricing page.

Cancellations (No Refund)

If you're outside the 7-day refund window but want to stop being charged:

• Cancel your subscription from the Manage Subscription link on your dashboard or pricing page.
• Your Pro access continues until the end of your current billing period.
• No further charges will be made after cancellation.

Exceptions

We reserve the right to deny refund requests in cases of:

• Abuse of the refund policy (e.g., repeated subscribe-refund cycles).
• Violation of our Terms of Service.

Contact Us

Have questions about our refund policy? Reach out anytime:

• Email: hello@cortexfreelancer.com
• Support: cortexfreelancer.com/support